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shipping policy
At Sunshine Goods™, we want to make your shopping experience as seamless as possible. That's why we offer free shipping on all orders. Please take note of the following shipping details:
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Free Shipping: We are pleased to provide free shipping on all orders, regardless of the order value.
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Shipping Method: All orders will be shipped via ground shipping. We partner with reliable shipping carriers to ensure your package reaches you safely and efficiently.
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Estimated Delivery Time: Our shipping times range from approximately 5 to 7 days. While we strive to deliver your order as quickly as possible, please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit.
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Tracking Information: Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and stay updated on its estimated delivery date.
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Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or undelivered packages caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer support team as soon as possible.
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International Shipping: Currently, we only offer shipping within the United States. We apologize for any inconvenience caused to our international customers and hope to expand our shipping options in the future.
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Order Processing Time: Please allow 1-2 business days for us to process and pack your order before it is shipped. You will receive a confirmation email once your order has been processed and is ready for shipment.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team.
We're here to assist you and ensure your satisfaction with our products and services. Please feel free to reach out to us at info@sunshinegoods.com with any questions or concerns. Thank you!
return & exchange policy
At Sunshine Goods™, we strive to provide you with products that meet and exceed your expectations. We want you to be 100% satisfied with your purchase. In the unlikely event that you are not completely happy with your order, we offer a hassle-free return and refund policy.
Please familiarize yourself with the following guidelines:
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Satisfaction Guarantee: We stand behind the quality of our products. If for any reason you are not fully satisfied with your purchase, please contact our customer support team within 30 days of receiving your order. We will work with you to address your concerns and find a suitable solution.
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Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Any product that has been used, opened, or is not in its original condition may not be eligible for a return.
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Return Process: To initiate a return, please reach out to our customer support team with your order details. We will guide you through the return process and provide you with a return authorization if applicable. Please carefully package the item to ensure it is adequately protected during transit.
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Return Shipping: The customer is responsible for the shipping costs associated with the return, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the item is safely returned to us. Please retain proof of shipment for reference.
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Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount may exclude any original shipping charges incurred.
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Timeframe for Refunds: Refunds are typically processed within 5-7 business days from the date we receive the returned item. However, please allow additional time for the refund to reflect in your account, as processing times may vary depending on your bank or credit card company.
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Non-Returnable Items: For health and hygiene reasons, certain items such as lip balms and skincare products may not be eligible for return if they have been opened or used, unless there is a defect or error in the product received.